Policies & Protocols
Booking & Cancellation Policy
Appointments are reserved specifically for you, therefore AstralBody Esthetics requires 24 hours’ notice for all cancellations or to reschedule your appointment. If you cancel or reschedule within the 24 hour time-frame, there will be a 50% charge of the scheduled service. If you no-show the appointment there will be a 100% charge of the scheduled service.
There will be a 5 minute grace period for 15-30 minute appointments and a 10 minute grace period for facial, body treatments and body waxing appointments. Arriving any later than the grace period will result in a service modification or an inability to complete the full service. Both will still result in 100% of the full service fee.
Product return Policy
While my goal at AstralBody Esthetics is to provide excellent product recommendations based on your skins needs, I understand that sometimes your skin may react in unexpected ways. If a product that I recommended to you causes an adverse reaction within 7 days of purchase, you may return the gently used product for an exchange or store credit. However, if the product was not directly recommended for you prior to purchasing, I cannot accept any returns (used or unused).
Underage Client Policy
Children are not allowed in the treatment room during your own service. If they are old enough to sit quietly by themselves they are welcome to relax in the waiting area for you.
Children under the age of 18 are allowed to receive some waxing and spa services as long as a parent/guardian is present to sign a waiver and must stay on the premises throughout the service.
Etiquette
AstralBody Esthetics prides itself of professionalism and I request the same from my clients. If at any point there is rude or inappropriate language or behavior as well as any form of sexual advances/suggestions, the service will be immediately terminated and all future appointments will be cancelled. AstralBody Esthetics LLC reserves the right to take legal action or prosecution for said behavior.